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FAQ's

Can I amend my order?

You can amend your order at any point unless you have received your shipping confirmation email from Royal Mail. This means your order has already been collected by Royal Mail to sort at the local depot.

If you haven't received this email yet, please email support@forelo.co.uk to find out if your order has been prepared and it can be amended. 

Unfortunately you cannot amend your order once the order has been shipped.

What if there is something wrong with my order when it arrives?

If you have any issues with your order, please email us at support@forelo.co.uk. We will try to resolve any issues as fast & efficiently as we can.

I haven't got a wax burner, can you provide one?

Yes you can order wax burners on our website by going directly to the Wax Burners page.

You can also buy a bundle which contains a wax burner & a selection of wax melts.

When will products be back in stock?

If a product is showing out of stock, we will be working hard to get this back on the website as soon as possible. Sign up to our newsletter to receive emails regarding new/returning products & scents.

How do I redeem my loyalty points?

  • Click the green loyalty rewards button in the bottom right hand corner of our website
  • Select the option 'Ways to redeem'
  • Sign in at the bottom
  • Click the 'redeem' button next to Order Discount
  • Use the scroll bar to decide how many points you would like to redeem at this time (You can only redeem points in multiples of 100 points/£1)
  • Copy the discount code & use this at checkout to receive your discount

How can I contact you?

You can email us at support@forelo.co.uk