How do I create an account?
Click on the person button in the top right of our website, next to the basket, and select create account. Please use a valid email address & memorable password for your account. You will then receive an email to activate your account, please also check your junk/spam folder for this. The great news is, you will receive loyalty points just for creating an account with us!
I have forgotten my password, what do I do?
No panic, just select the 'forgotten password, button on the account login page. Enter the email address you signed up with & await an email to change this. Please also check your junk/spam folder if this doesn't arrive in your inbox.
What can I access in my account?
You can view your:
- Order history
- Registered addresses
- Registered VIP subscription (if applicable)
How do I redeem my loyalty points?
- Click the green loyalty rewards button in the bottom right hand corner of our website
- Select the option 'Ways to redeem'
- Sign in at the bottom
- Click the 'redeem' button next to Order Discount
- Use the scroll bar to decide how many points you would like to redeem at this time (You can only redeem points in multiples of 100 points/£1)
- Copy the discount code & use this at checkout to receive your discount