Ordering FAQ's
Can I amend my order?
You can amend your order at any point unless you have received your shipping confirmation email from Royal Mail. This means your order has already been collected by Royal Mail & has left our workshop.
If you haven't received this email yet, please contact us as soon as you can to find out if your order has been prepared and if it can be amended.
Unfortunately you cannot amend your order once the order has been shipped.
How do I report a problem with my order?
If you have any issues with your order, please contact us. We will try to resolve any issues as fast & efficiently as we can.
What payment methods do you accept?
We accept PayPal, Google Pay, Clearpay & Maestro/Mastercard/Visa & Amex.
You can also find a list of these in the footer at the bottom of our website.
Do you offer promo codes?
We may not always have a general promo code available, but if you are one of our lovely VIP's you have an automatic permanent 15% VIP discount. If you are always looking for promo codes, it may be worth signing up to our VIP Membership.
Alternatively any general promo codes available will always be advertised via our newsletters and social media.
Please ensure to sign up for our newsletter & follow us on social media to be the first to know what these are.