Description
How do I use a Room Spray?
Please shake your room spray well before use for maximum fragrance. As this product is oil based, we recommend spraying in various directions in the centre of the room, away from hard surfaces. Do not spray directly on furniture or soft surfaces.
Are your products safe to use around pets?
Although we use fragrance oil in our products, instead of essential oils, & we also have a furry friend who isn't affected by our products, but we understand that some pets may have allergies. Therefore if you have any concerns or would like to know the allergens in our products, please contact us 🐾
Do you provide samples or testers?
We only provide sample sized products in our wax melts at the moment.
I can't find the product I am looking for?
Please use the search bar in the top right corner of our website to search for the product you are looking for. If you have no results for this search, this product may unfortunately no longer be on our site, or may have been discontinued.
When will my order be dispatched for delivery?
Your order can take up to 3 working days to be dispatched during busy periods. However, we do our best to dispatch any orders within 1 working day.
How much does delivery cost?
-
Under £35 Spend
£3.50 Royal Mail Tracked48 (2-3 working days)
£4.50 Royal Mail Tracked24 (1-2 working days) - Over £35 Spend - Free (Royal Mail Tracked48)
How long does delivery take?
If you have chosen the Royal Mail Tracked48 service, this should take 48 working hours from when you receive your shipping email. If you have chosen the Royal Mail Tracked24 service, this should take 24 working hours from when you receive your shipping email.
*Please note that delivery delays are out of our control & are possible depending on the time of year and how busy RoyalMail are.
Can I track my order?
Tracking information will be sent to you via email, once your order has been collected by Royal Mail & out for delivery.
Do you deliver outside of the UK?
Unfortunately we do not deliver outside of the UK at the moment, but it is something we are working on.
Has my order been dispatched yet?
You will receive an email when your order has been dispatched. Once you have received your tracking number from Royal Mail, you can track this on their website or by clicking this link.
How will I know when my order is ready to collect from store?
You will receive an email instructing this. Please make sure you bring your confirmation email & order number with you, so our team can easily assist you.
Where do I collect from?
From our South Yorkshire store:
Unit 4B Rother Court
Mangham Road, Parkgate
Rotherham
S62 6DR
Do you accept returns?
If you are unhappy with your order for any reason, you are welcome to return this for a full refund, excluding postage. You must make us aware of this return within 14 days of receiving your product, by contacting us with your order number. We must then receive your product back in our store within 30 days of this email.
Your item must be in it's original packaging, unused & in a saleable condition, otherwise your refund may be refused. We do not cover the postage for returning your products, unless this is damaged or you were sent an incorrect item.
How to return a product?
Please ensure you have contacted us before sending your product back, to ensure our team are expecting a return. Please send your product back in its original packaging, unused and in saleable condition to the below address.
Unit 4B Rother Court
Mangham Road, Parkgate
Rotherham
S62 6DR
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.