How do I use Wax Melts?
Add the wax melts to your burner and switch on (if electric) or light the tea light under the burner. Electric warmers take a little longer to warm up, due to the fact they do not use a direct flame. It is at your discretion how many wax melts you use in your burner, but please remember that when fully melted wax melts can overrun the burner if you use too many. Please think about the size of your burner when deciding to use more than one wax melt.
How long does a wax melt last?
Each wax melt segment lasts around 12-14 hours before the scent reduces & disappears. When you can no longer smell the fragrance, this is time to change the melt.
How do I remove the old wax from my burner?
Our recommended method to remove wax from your burner would be to light a tea light in your burner for around 30 seconds, or switch on your electric burner for around a minute. The bottom of the wax should have then loosed for you to slide this out with your fingers & dispose of, wipe away the waxy residue & use with a new wax melt.
Why is there clear smoke/vapour coming from my burner?
Please do not be alarmed this is the scent releasing from the wax, the weaker the scent gets the less vapour their will be. This may not always happen because all fragrance oils are different and weaker/stronger than others, but if this does happen, do not worry. You can always contact us if you are concerned.
Are your products safe to use around pets?
Although we use fragrance oil in our wax products, instead of essential oils, & we also have a furry friend who isn't affected by our products, we understand that some pets may have allergies. Therefore if you have any concerns or would like to know the allergens in our products, please contact us 🐾
Do you provide samples or testers?
Yes, all our wax melts other than our Limited Edition scents have a sample option to allow you to buy a smaller sized wax melt, before deciding on a full sized product. Please find the wax melt you would like to try & select 'sample' from the menu.
I can't find the product I am looking for?
Please use the search bar in the top right corner of our website to search for the product you are looking for. If you have no results for this search, this product may unfortunately no longer be on our site, or may have been discontinued.
When will my order be dispatched for delivery?
Your order can take up to 3 working days to be dispatched during busy periods. However, we do our best to dispatch any orders within 1 working day.
How much does delivery cost?
Under £35 Spend
£3.50 Royal Mail Tracked48 (2-3 working days)
£4.50 Royal Mail Tracked24 (1-2 working days)
- Over £35 Spend - Free (Royal Mail Tracked48)
How long does delivery take?
If you have chosen the Royal Mail Tracked48 service, this should take 48 working hours from when you receive your shipping email. If you have chosen the Royal Mail Tracked24 service, this should take 24 working hours from when you receive your shipping email.
*Please note that delivery delays are out of our control & are possible depending on the time of year and how busy RoyalMail are.
Can I track my order?
Tracking information will be sent to you via email, once your order has been collected by Royal Mail & out for delivery.
Do you deliver outside of the UK?
Unfortunately we do not deliver outside of the UK at the moment, but it is something we are working on.
Has my order been dispatched yet?
You will receive an email when your order has been dispatched. Once you have received your tracking number from Royal Mail, you can track this on their website or by clicking this link.
How will I know when my order is ready to collect from store?
You will receive an email instructing this. Please make sure you bring your confirmation email & order number with you, so our team can easily assist you.
Where do I collect from?
From our South Yorkshire store:
Unit 4B Rother Court
Mangham Road, Parkgate
Do you accept returns?
If you are unhappy with your order for any reason, you are welcome to return this for a full refund, excluding postage. You must make us aware of this return within 14 days of receiving your product, by contacting us with your order number. We must then receive your product back in our store within 30 days of this email.
Your item must be in it's original packaging, unused & in a saleable condition, otherwise your refund may be refused. We do not cover the postage for returning your products, unless this is damaged or you were sent an incorrect item.
How to return a product?
Please ensure you have contacted us before sending your product back, to ensure our team are expecting a return. Please send your product back in its original packaging, unused and in saleable condition to the below address.
Unit 4B Rother Court
Mangham Road, Parkgate
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Save up to 30% with Wax Melt Multipacks
Enjoy our Soy Vegan Wax Melts in packs of 4, 8, 12 & 16, at a lower price!
Looking for a new Oil Diffuser?
We have a wide range of Oil Diffusers which go perfectly with our Fragrance Oils